At None Of Zero, we pride ourselves on our exceptional customer service. We want all of our customers to enjoy the journey, because we know they will be back! Our policy is simple: we aim to treat our customers the way we would want to be treated. We are always here to help, and we want our customers to feel confident that they can reach out to us with any questions or concerns. We appreciate your business, and we promise to do everything possible to make sure you are happy with your purchase!

Introduction-

Customers want instant resolution when regarding an inquiry and expect an exceptional level of customer service ensuring an experience when interacting with a brand. With our staff being fully trained, we have good knowledge and understanding of how crucial it is to understand customers' needs.

None Of Zero's Customer Service Policy is a written code of conduct that gives guidelines for our team to follow in different circumstances. Our policy teaches our staff how to handle difficult customer service issues and create a resolution ensuring an exceptional experience with us.

 

Our Policy

Our policy is based on the golden rule: treat others as you would want to be treated. We believe that this simple philosophy will result in happy customers who will return time and time again.

It is our responsibility to provide outstanding service to our customers every time, we are always looking for ways to improve our customer service. We want to make sure that our customers feel valued and appreciated.

For our customer service to be of a high standard, we depend on our customers' feedback. Therefore it lets us know whether our services are meeting customers' needs and expectations. We know that our customers are the lifeblood of our business, and we appreciate their support.

 

Our Mission

None Of zero know how important it is for people to express their individuality, we know that this can be done through their style. We provide products and a service that is of high quality so you can be confident to start exploring the world of custom shoes!

 

Our Commitments

 

Values

To achieve this mission our policy is based on a few simple principles that we believe in:

  • Providing products of a certain level of quality - We make sure all our customers receive custom shoes that are made with durable materials and are carefully designed by hand or airbrushed
  • Treating our customers the way we would want to be treated- We know that providing exceptional customer service is key to retaining customers and building lasting relationships. That's why we always go the extra mile to make sure our customers are happy!
  • Communicating with customers consistently - We are always here to help. If our customers have any questions or concerns, we want them to feel confident that they can reach out to us. We will do everything possible to help resolve the issue as quickly as possible.
  • Appreciating your business- We know that without our customers, we would not be able to do what we love, so we thank you from the bottom of our hearts for choosing None Of Zero! We promise to do everything possible to make sure you are happy with your purchase.

 

There are standard procedures that our staff will follow to ensure that our customers experience a high level of customer service.

Access

  • Our contact details are displayed at the bottom of our homepage- a number and email address are provided along with different platforms to contact us by such as Instagram, Whatsapp, Email, and Facebook.

 

  • You can get in contact with us 24 hours a day, 7 days a week

 

Response /Communication

  • Our well informed, passionate team is trained and committed to communicating with our customers honestly.

 

  • All our complaints, questions, and requests should be acknowledged within a certain time frame depending on how a customer has got into contact. E.g. If an email is sent then we aim to respond within 24 hours, our typical wait time is 3 plus days. If it is a message on one of our social media platforms like Facebook then usually a response will be given within 3-6 hours.
  • When we respond to our customers we try to provide as much information as possible including pictures or videos if needed.
  • We also try to keep our customers updated on the progress of their order, for example, if a customer asks where their shoe is in the production process we will let them know.
  • If there are any problems along the way that may cause delays we immediately contact our customer and explain what is happening.

 

We take pride in our exceptional customer service and want to make sure that every one of our customers has a wonderful experience shopping with us.

 

Follow Up

  • Our staff receiving Customer feedback is very important as it helps us identify any issues within our company.
  • If we have not heard from a customer for a while, we will attempt to get in touch.
  • If a customer's situation has not been resolved in a certain amount days as expected, the customer should be notified and given a date when they can expect a sufficient response, completely resolving their situation.
  • We aim to resolve all customer complaints or issues, however if this is not followed up promptly, then the issue will be escalated to management.

 

  • If our customers are not happy with their purchase for any reason, we would like them to get in contact so that we can try and resolve the issue.

Improvements

  • We regularly monitor the performance of our team's service, to ensure a high level of customer service is being brought to the table. If we find that our staff are not meeting the expected standards, we will provide them with additional training to help improve their service.

 

 

  • We are always looking for ways to improve our customer service, so if you have any suggestions please do not hesitate to let us know.
  • A high level of customer service is very important to us and we want all of our customers to feel valued.

We hope that this policy outlines the kind of service you can expect from None Of Zero.

 

Our Purpose

The purpose of our Customer Service policy is to make sure that responses to customers' complaints and inquiries are answered efficiently within an appropriate time-space. It is very important for our Customer service team as it helps ensure that customers are treated similarly by all our staff regardless of what the circumstances may be.

 

Having a specific structure within our customer service policy informs and helps our team get up to speed and ensured customer happiness and success. We want our customers to be so satisfied with their experience that they become advocates for us and recommend us to their friends and family.

We believe that the key to a great customer service policy is treating all of our customers as individuals.

 

Conclusion

 

Growing our business is vital, all the same, is the practice of providing consistent exceptional customer service. This is why we have a clearly defined customer service policy that is followed by everyone at None Of Zero.

Thank you for reading! We hope this gives you a better understanding of our customer service policy and why it is so important to us. We look forward to providing you with exceptional customer service for years to come!

 

-The None of Zero Team.